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- Frequently Asked Questions
055-948-1313
How long can I make a reservation for accommodation?
Online reservations are accepted up to 6 months in advance.Is there a cancellation fee when canceling a reservation?
If you cancel your reservation, a cancellation fee will be charged as follows:
7 days prior notice...30%
Contact the day before...50%
Conta…Continue readingCan I make a reservation by phone or email?
To make a reservation by phone, please call (055-948-1313).
We do not accept reservations by email.
We welcome your inquiries and questions,…Continue readingCan I pay in advance?
Yes, on request.We accept pre-payment by the following method.
・Payment by bank transfer
・Payment by visiting
If you wish to pay in advanc…Continue readingWhat happens to children's room charges?
The child rates are as follows:
·Elementary school students ... 75% of adult price
·Preschool children (meals and bedding provided)… 55% of…Continue readingWhat time is check-in possible?
Check-in is from 15:00 to 18:00.
Please note that even if you arrive earlier, you will not be able to enter your room until after 3:00pm.Als…Continue readingWhat time is check-out?
Check-out time is 10:00.
Breakfast is generally served from 8:00, so you can also pay in advance at the front desk after breakfast.
If you…Continue readingPlease tell me the recommended guest rooms.
【Hot spring with tatami mat floor】It is a Japanese-style room with a cypress bath and 40 square meters.
The tatami-floored hot spring, which…Continue readingCan I make a reservation for the day of my stay?
Same-day reservations are available until 9:00 AM.
We may be able to accommodate later appointments depending on the schedule and plan.
If i…Continue readingIf I reserve multiple rooms, can I arrange the next room?
We will accept it as your request.We may not be able to meet your request depending on the congestion situation on the day.Please understand…Continue readingCan I use the Internet (Wi-Fi)?
You can connect in the guest room, lobby, and dining room.Do you have a yukata?
Yes, we do provide.
We also offer yukata that you can choose depending on your accommodation plan.Is it possible to stay for minors only?
If you are under the age of 18, you will need a parental consent form.
※If we cannot confirm the agreement, we may refuse to stay.Do you have a room with a good view?
The Kimono Style ~ Japanese + Western Style Room was renovated in September 2018, and offers a view of Genji Mount spreading out below.It is…Continue readingCan I bring in alcohol?
You may bring it into your room, but there is a fee for bringing it into dinner venues etc. (2,000 yen inclusive per bottle).
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There is a r…Continue readingI have a small child, is it okay for dining?
Even children can use the dining room, but we kindly ask for the consideration of those around them.Do you have a bed room?
The room types with beds are as follows.
·【with Open-Air Cypress Bath】Special Room 50㎡(Japanese-Western style room)
·【Enjoy with a large gr…Continue readingIs it possible to specify details such as the guest room floor and location?
It is possible to specify the room type, etc., but we do not accept the specification of the room number.
It depends on the availability of …Continue readingIs it barrier-free?
This facility is an old facility and there are many stairs, so we do not offer barrier-free facilities.Please tell me about meal time
▼Information about mealtime
·Dinner time:From 18:00/Breakfast time:From 8:00When arriving by car
If you use the Tomei Expressway, it takes about 30 minutes from the Numazu IC to the hotel.
Numazu IC via National Route 1 to National Route…Continue readingFor customers arriving by car
We have more space than the number of guest rooms.Please feel free to visit us.
Parking is free.
※Because there is a narrow street width at …Continue readingWhen using Shinkansen bullet train
When using the Shinkansen, change to the Underground conventional line from the JR Mishima Station North Exit to the Izuhakone Railway.
Get …Continue readingWhen using the Izu no Odoriko (direct train)
When using a direct train from Tokyo
●Tokyo ―― (Odoriko) ―― Izunagaoka [About 2 hours and 5 minutes]From each station
●Numazu ―――――― Izunagaoka [30 minutes by bus]
●Mishima ―――――― Izunagaoka [30 minutes by bus and 20 minutes by train]
●Izunagaoka --- Rakuz…Continue readingTransfer
Rakuzan Yasuda ( KIMONO-TATAMI-ONSEN ) does not provide shuttle service.
The nearest station, Izu-Nagaoka Station, is about 1 km away.It ta…Continue readingIs it possible to shorten the check-in time?
We accept it for a fee, but we may not be able to accept it depending on the situation on the day.
(1 room/30 minutes/￥3.300-)
Reservation·Inquiries
If you have any questions, please feel free to contact us.