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  2. Frequently Asked Questions

Frequently Asked Questions

  • Initiatives for new coronavirus infectious diseases

    Thank you very much for your continued support.
    As a measure against infectious diseases caused by the new coronavirus at our inn, we place Continue reading
  • Please tell me the recommended guest rooms.

    【Hot spring with tatami mat floor】A Japanese-style room with a cypress bath is 40 square meters
    The tatami-matted hot springs, which are rarContinue reading
  • Private bath open-air bath

    A view private bath located on the roof overlooking the nature of Furuna.
    Also known as "outlook Rakuzan Bath is the open-air bath of a comContinue reading
  • Rakuzan hot spring, Hot Spring Qualities·Efficacy

    This facility is the source of the famous hot spring "Kona-no-yu". Fountain quality and efficacy are as follows.

    ◇Hot Spring Qualities···AContinue reading
  • Can I make a reservation for the day of my stay?

    For same-day reservations, please call us directly.
  • Dining Hall

    Although it is not a completely private room, it is a private room-style restaurant with partitions.
  • Transfer

    Unfortunately, there is no transfer, so please take a taxi or bus from the nearest station to the hotel.

    ※Please note that some accommodatiContinue reading
  • From each station

    ●Numazu ―――――― Izunagaoka, "30 minutes by bus"
    ●Mishima ―――――― Izunagaoka, "Bus 30 minutes·Train 20 minutes "
    ●Izunagaoka --- Rakuzan YasudaContinue reading
  • Izu no Odoriko (direct train)

    When using a direct train from Tokyo

    ●Tokyo--(Odoriko)Izunagaoka, "About 2 hours and 5 minutes"
  • When using Shinkansen bullet train

    When using the Shinkansen, transfer to the Izuhakone Railway from JR Mishima Station North Exit by Underground conventional line transfer.
    Continue reading
  • When using the car

    Tomei Expressway using the Tomei Expressway, it takes about 30 minutes from Numazu IC to the hotel.
    Numazu IC via National Route 1 to NatioContinue reading
  • For customers arriving by car

    The parking lot is free so you can come by car without any worries!
    ※Because there is a narrow street width at the entrance of this facilityContinue reading
  • What are the check-in and check-out times?

    Check-in is from 15:00 pm and check-out is until 10:00 am.
  • What happens to children's room charges?

    The price for children is as follows.

    ·Elementary school students ... 70% of adult fee
    ·Preschoolers (with meals, with futon) ... 50% of adContinue reading
  • Can I pay in advance?

    Yes, on request.We accept pre-payment by the following method.

    ・Payment by bank transfer
    ・Payment by visiting

    If you wish to pay in advancContinue reading
  • How long can I make a reservation for accommodation?

    We accept online reservations from 3 months in advance.
  • Is there a cancellation fee when canceling a reservation?

    If you cancel your reservation, a cancellation fee will be charged as follows:

    7 days prior notice...30%
    Contact the day before...50%
    ContaContinue reading
  • Can I make a reservation by phone or email?

    For reservations by phone, please call (055-948-1313).
    We do not accept reservations by email.
  • Can I use a credit card?

    Visa, MASTER, JCB, American Express can be used.
  • Baggage before check-in and after check-out

    If you have a request, we will keep it at the front desk.
  • What time can I check in?

    Guests with dinner must enter by 18:00.
    If it is past 18:00, please contact us by phone.
  • Is it possible to shorten the check-in time?

    It is possible, but if it is before 15:00, it may not be possible to guide you depending on the cleaning situation of the room.
  • If I book multiple rooms, can I arrange for the next room?

    We will accept it as your request.We may not be able to meet your request depending on the congestion situation on the day.Thank you for undContinue reading
  • It's an anniversary, can you prepare a cake, etc.?

    We can prepare it, so please ask your preference when making a reservation.
  • Can I use the Internet (Wi-Fi)?

    Available in the lobby.
    ※Please understand that it cannot be used in your room.
  • Do you have a yukata?

    Yes, we do provide.
    Depending on the accommodation plan, we also offer yukatas to choose from.
  • Please tell me about the storage of valuables.

    There is a free safe deposit box at the front desk.
    There is also a safety deposit box in the guest room.
  • Is it possible to stay for minors only?

    If you are staying under 18 years old, the parental consent form is required.
    ※If we cannot confirm the agreement, we may refuse to stay.
  • Is it okay to leave things that are no longer needed?

    Please take it home.
    In the unlikely event that we dispose of oversized garbage at this facility, we may charge you for the disposal costs iContinue reading
  • Do you have a smoking room?

    All rooms are non-smoking.


Please feel free to contact us if you have any questions.