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  2. Frequently Asked Questions

Frequently Asked Questions

  • Initiatives for new coronavirus infectious diseases

    Thank you very much for your continued support.
    As a measure against infectious diseases caused by the new coronavirus at our inn, we place Continue reading
  • Please tell me the recommended guest rooms.

    【Hot spring with tatami mat floor】It is a Japanese-style room with a cypress bath and 40 square meters.
    The tatami-matted hot springs, whichContinue reading
  • Private bath open-air bath

    A view private bath located on the roof overlooking the nature of Furuna.
    Also known as "outlook Rakuzan Bath is the open-air bath of a comContinue reading
  • Rakuzan hot spring, Hot Spring Qualities·Efficacy

    This facility is the source of the famous hot spring "Kona-no-yu". The quality and efficacy of the spring are as follows.

    ◇Hot Spring QualiContinue reading
  • Can I make a reservation for the day of my stay?

    For same-day reservations, please contact us directly by phone.
  • Dining Hall

    Although it is not a completely private room, it is a private room-style restaurant with partitions.
  • Transfer

    Unfortunately, there is no transfer, so please take a taxi or bus from the nearest station to the hotel.

    ※Currently, some accommodation plaContinue reading
  • From each station

    ●Numazu ―――――― Izunagaoka  [30 minutes by bus]
    ●Mishima ―――――― Izunagaoka  [30 minutes by bus and 20 minutes by train]
    ●Izunagaoka --- RakuzContinue reading
  • When using the Izu no Odoriko (direct train)

    When using a direct train from Tokyo

    ●Tokyo ―― (Odoriko) ―― Izunagaoka  [About 2 hours and 5 minutes]
  • When using Shinkansen bullet train

    When using the Shinkansen, change to the Underground conventional line from the JR Mishima Station North Exit to the Izuhakone Railway.
    Get Continue reading
  • When using by car

    If you use the Tomei Expressway, it takes about 30 minutes from the Numazu IC to the hotel.
    Numazu IC via National Route 1 to National RouteContinue reading
  • For customers arriving by car

    The parking lot is free, so you can come by car with confidence!
    ※Because there is a narrow street width at the entrance of this facility, iContinue reading
  • What are the check-in and check-out times?

    Check-in is from 15:00 pm and check-out is until 10:00 am.
  • What happens to children's room charges?

    The price for children is as follows.

    ·Elementary school students ... 70% of adult rate
    ·Preschoolers (with meals, with futons) ... 50% of Continue reading
  • Can I pay in advance?

    Yes, on request.We accept pre-payment by the following method.

    ・Payment by bank transfer
    ・Payment by visiting

    If you wish to pay in advancContinue reading
  • How long can I make a reservation for accommodation?

    We accept online reservations from 3 months in advance.
  • Is there a cancellation fee when canceling a reservation?

    If you cancel your reservation, a cancellation fee will be charged as follows:

    7 days prior notice...30%
    Contact the day before...50%
    ContaContinue reading
  • Can I make a reservation by phone or email?

    To make a reservation by phone, please call (055-948-1313).
    We do not accept reservations by email.
  • Can I use a credit card?

    Visa, MASTER, JCB and American Express are available.
  • Baggage before check-in and after check-out

    If you have a request, we will keep it at the front desk.
  • What time can I check in?

    Guests with dinner should enter by 18:00.
    If it's past 18:00, please contact us by phone.
  • Is it possible to shorten the check-in time?

    It is possible, but if it is before 15:00, we may not be able to guide you depending on the cleaning situation of the room.
  • If I reserve multiple rooms, can I arrange the next room?

    We will accept it as your request.We may not be able to meet your request depending on the congestion situation on the day.Please understandContinue reading
  • It's an anniversary, can you prepare a cake, etc.?

    Please ask at the time of booking as we can prepare it.
  • Can I use the Internet (Wi-Fi)?

    It is available in the lobby.
    ※Please understand that it cannot be used in the room.
  • Do you have a yukata?

    Yes, we do provide.
    We also offer yukata that you can choose depending on your accommodation plan.
  • Please tell me about the storage of valuables.

    There is a free safe deposit box at the front desk.
    We also have a safe in the guest room.
  • Is it possible to stay for minors only?

    If you are under the age of 18, you will need a parental consent form.
    ※If we cannot confirm the agreement, we may refuse to stay.
  • Is it okay to leave things that are no longer needed?

    Please take it home.
    In the unlikely event that we dispose of oversized garbage at this facility, we may charge you for the disposal costs iContinue reading
  • Do you have a smoking room?

    All rooms are non-smoking.


If you have any questions, please feel free to contact us.