Frequently Asked Questions

Thank you very much for your continued support.
As a measure against infectious diseases caused by the new coronavirus at our inn, we place …Continue reading

【Hot spring with tatami mat floor】It is a Japanese-style room with a cypress bath and 40 square meters.
The tatami-floored hot spring, which…Continue reading

A view private bath located on the roof overlooking the nature of Furuna.
Also known as "outlook Rakuzan Bath is the open-air bath of a com…Continue reading

This facility is the source of the famous hot spring "Kona-no-yu". The quality and efficacy of the spring are as follows.

◇Hot Spring Quali…Continue reading

Reservations made online are generally accepted until 9am.
Depending on the schedule, we may be able to accept requests at later times.If it…Continue reading

It is not a completely private room, but it is a semi-private restaurant with partitions.

Unfortunately, there is no transfer, so please take a taxi or bus from the nearest station to the hotel.

●Numazu ―――――― Izunagaoka　　[30 minutes by bus]
●Mishima ―――――― Izunagaoka　　[30 minutes by bus and 20 minutes by train]
●Izunagaoka --- Rakuz…Continue reading

When using a direct train from Tokyo

●Tokyo ―― (Odoriko) ―― Izunagaoka　　[About 2 hours and 5 minutes]

When using the Shinkansen, change to the Underground conventional line from the JR Mishima Station North Exit to the Izuhakone Railway.
Get …Continue reading

If you use the Tomei Expressway, it takes about 30 minutes from the Numazu IC to the hotel.
Numazu IC via National Route 1 to National Route…Continue reading

We have more space than the number of guest rooms.Please feel free to visit us.
Parking is free.
※Because there is a narrow street width at …Continue reading

Check-in is from 15:00 pm and check-out is by 10:00 am.

The price for children is as follows.

·Elementary school students ... 75% of adult price
·Preschoolers (with meals, with futons) ... 55% of…Continue reading

Yes, on request.We accept pre-payment by the following method.

・Payment by bank transfer
・Payment by visiting

If you wish to pay in advanc…Continue reading

Online reservations are accepted up to 6 months in advance.

If you cancel your reservation, a cancellation fee will be charged as follows:

7 days prior notice...30%
Contact the day before...50%
Conta…Continue reading

To make a reservation by phone, please call (055-948-1313).
We do not accept reservations by email.
We welcome your inquiries and questions,…Continue reading

Visa, MASTER, JCB and American Express are available.

It will be stored at the front desk.

It's 18:00.(If you do not have meals, follow the plan contents)

We accept it for a fee, but we may not be able to accept it depending on the situation on the day.
(1 room/30 minutes/￥3.300-)

We will accept it as your request.We may not be able to meet your request depending on the congestion situation on the day.Please understand…Continue reading

We accept depending on the schedule.

Please ask at the time of booking as we can prepare it.

You can connect in the guest room, lobby, and dining room.

Yes, we do provide.
We also offer yukata that you can choose depending on your accommodation plan.

A safety box is provided in the room.

If you are under the age of 18, you will need a parental consent form.
※If we cannot confirm the agreement, we may refuse to stay.

Please take it home.
In the unlikely event that we dispose of oversized garbage at this facility, we may charge you for the disposal costs i…Continue reading