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Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
How long can I make a reservation for accommodation?
Online reservations are accepted up to 6 months in advance.
【Hotel / Guest rooms】
Is there a cancellation fee when canceling a reservation?
If you cancel your reservation, a cancellation fee will be charged as follows:

7 days prior notice...30%
Contact the day before...50%
Conta…Continue reading
【Hotel / Guest rooms】
Can I make a reservation by phone or email?
To make a reservation by phone, please call (055-948-1313).
We do not accept reservations by email.
We welcome your inquiries and questions,…Continue reading
【Hotel / Guest rooms】
Can I pay in advance?
Yes, on request.We accept pre-payment by the following method.

・Payment by bank transfer
・Payment by visiting

If you wish to pay in advanc…Continue reading
【Hotel / Guest rooms】
What time is check-in possible?
Check-in is from 15:00 to 18:00.
Please note that even if you arrive earlier, you will not be able to enter your room until after 3:00pm.Als…Continue reading
【Hotel / Guest rooms】
What time is check-out?
Check-out time is 10:00.

Breakfast is generally served from 8:00, so you can also pay in advance at the front desk after breakfast.

If you…Continue reading
【Hotel / Guest rooms】
Please tell me the recommended guest rooms.
【Hot spring with tatami mat floor】It is a Japanese-style room with a cypress bath and 40 square meters.
The tatami-floored hot spring, which…Continue reading
【Hotel / Guest rooms】
Can I make a reservation for the day of my stay?
Same-day reservations are available until 9:00 AM.
We may be able to accommodate later appointments depending on the schedule and plan.
If i…Continue reading
【Hotel / Guest rooms】
If I reserve multiple rooms, can I arrange the next room?
We will accept it as your request.We may not be able to meet your request depending on the congestion situation on the day.Please understand…Continue reading
【Hotel / Guest rooms】
Do you have a room with a good view?
The Kimono Style ~ Japanese + Western Style Room was renovated in September 2018, and offers a view of Genji Mount spreading out below.It is…Continue reading
【Hotel / Guest rooms】
Do you have a bed room?
The room types with beds are as follows.

·【with Open-Air Cypress Bath】Special Room 50㎡(Japanese-Western style room)
·【Enjoy with a large gr…Continue reading
【Hotel / Guest rooms】
Is it possible to specify details such as the guest room floor and location?
It is possible to specify the room type, etc., but we do not accept the specification of the room number.
It depends on the availability of …Continue reading
【Hotel / Guest rooms】
Is it possible to shorten the check-in time?
We accept it for a fee, but we may not be able to accept it depending on the situation on the day.
(1 room/30 minutes/￥3.300-)
【Hotel / Guest rooms】
About using the refrigerator in the room
There is no content in the refrigerator in the guest room.(Excluding some plan)
【Hotel / Guest rooms】
Baggage before check-in and after check-out
It will be stored at the front desk.
【Hotel / Guest rooms】
Is cashless payment or card payment possible?
We accept all types of electronic money and code payments.
Visa, MASTER, JCB and American Express are available.
If you have any concerns, p…Continue reading
【Hotel / Guest rooms】
It's an anniversary, can you prepare a cake, etc.?
Please ask at the time of booking as we can prepare it.
【Hotel / Guest rooms】
Please tell me about the storage of valuables.
A safety box is provided in the room.
【Hotel / Guest rooms】
Is there a curfew?
The curfew is 22:00.Please contact us if it will be later.
【Hotel / Guest rooms】
Is it okay to leave things that are no longer needed?
Please take it home.
In the unlikely event that we dispose of oversized garbage at this facility, we may charge you for the disposal costs i…Continue reading
【Hotel / Guest rooms】
I lost something at the hotel?
If you have forgotten something, please contact us at (055-948-1313).