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Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
Please tell me the recommended guest rooms.
【Hot spring with tatami mat floor】It is a Japanese-style room with a cypress bath and 40 square meters.
The tatami-floored hot spring, which…Continue reading
【Hotel / Guest rooms】
What are the check-in and check-out times?
Check-in is from 15:00 pm and check-out is by 10:00 am.
【Hotel / Guest rooms】
How long can I make a reservation for accommodation?
Online reservations are accepted up to 6 months in advance.
【Hotel / Guest rooms】
Is there a cancellation fee when canceling a reservation?
If you cancel your reservation, a cancellation fee will be charged as follows:

7 days prior notice...30%
Contact the day before...50%
Conta…Continue reading
【Hotel / Guest rooms】
If I reserve multiple rooms, can I arrange the next room?
We will accept it as your request.We may not be able to meet your request depending on the congestion situation on the day.Please understand…Continue reading
【Hotel / Guest rooms】
It's an anniversary, can you prepare a cake, etc.?
Please ask at the time of booking as we can prepare it.
【Hotel / Guest rooms】
Please tell me about the storage of valuables.
A safety box is provided in the room.
【Hotel / Guest rooms】
Do you have a smoking room?
All rooms are non-smoking.
【Hotel / Guest rooms】
Do you have a room with a good view?
Mountain view Japanese + Western room colored with kimono was renewed in September 2018,
You can also enjoy the view of Mt. Genji Mount belo…Continue reading
【Hotel / Guest rooms】
Do you have a guest room with an open-air bath?
There is one of the following guest room types with an open-air bath.

·【Open-air bath with pottery bath】Japanese-style room 40 square meter…Continue reading
【Hotel / Guest rooms】
Do you have a bed room?
The room types with beds are as follows.

·【with Open-Air Cypress Bath】Special Room 50㎡(Japanese-Western style room)
·【Enjoy with a large gr…Continue reading
【Hotel / Guest rooms】
Is it possible to specify details such as the guest room floor and location?
It is possible to specify the room type, etc., but we do not accept the specification of the room number.
It depends on the availability of …Continue reading
【Hotel / Guest rooms】
About using the refrigerator in the room
There is no content in the refrigerator in the guest room.(Excluding some plan)