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Frequently Asked Questions

Frequently Asked Questions

【Bathing / Baths】
Rakuzan hot spring, Hot Spring Qualities·Efficacy
This facility is the source of the famous hot spring "Kona-no-yu". The quality and efficacy of the spring are as follows.

◇Hot Spring Quali…Continue reading
【Bathing / Baths】
Is the hot spring water free-flowing?
The hot springs used in this facility are
It is not "100% natural hot springs" or "direct from the source."

Although there are exceptions i…Continue reading
【Bathing / Baths】
About the use of Miharashi Daiyokujyo Tembo
"Tenbo" on the 6th floor of the hotel is a large communal bath for men.

Hours of operation 15:00 to 24:00/From 6:00 to 9:30

A large public…Continue reading
【Bathing / Baths】
About the use Kesyo-no-yu Karin
This is the large women's bath Kesyo-no-yu Karin located on the 5th floor of our building.

Hours of operation 15:00 to 24:00/From 6:00 to 9…Continue reading
【Bathing / Baths】
Private bath open-air bath
A view private bath located on the roof overlooking the nature of Furuna.

If it is vacant, you can use it again and again.

Bathing availa…Continue reading
【Meals / Restaurants / Bars】
Dining Hall
It is not a completely private room, but it is a semi-private restaurant with partitions.
【Hotel / Guest rooms】
About using the refrigerator in the room
There is no content in the refrigerator in the guest room.(Excluding some plan)
【Hotel / Guest rooms】
Baggage before check-in and after check-out
It will be stored at the front desk.
【Hotel / Guest rooms】
Is cashless payment or card payment possible?
We accept all types of electronic money and code payments.
Visa, MASTER, JCB and American Express are available.
If you have any concerns, p…Continue reading
【Hotel / Guest rooms】
It's an anniversary, can you prepare a cake, etc.?
Please ask at the time of booking as we can prepare it.
【Hotel / Guest rooms】
Please tell me about the storage of valuables.
A safety box is provided in the room.
【Meals / Restaurants / Bars】
Is there room service?
We do not have room service.
【Hotel facilities / Equipment】
Is there a coin laundry in this facility?
We do not have a laundromat.
【Hotel / Guest rooms】
Is there a curfew?
The curfew is 22:00.Please contact us if it will be later.
【Hotel / Guest rooms】
Is it okay to leave things that are no longer needed?
Please take it home.
In the unlikely event that we dispose of oversized garbage at this facility, we may charge you for the disposal costs i…Continue reading
【Hotel / Guest rooms】
I lost something at the hotel?
If you have forgotten something, please contact us at (055-948-1313).